Contact store@stroyko.bg or call us on +359 66 801 558 and give your order number, reason for returning your product and if you would like to return this yourself to the store or if you would like us to collect the items for you.

Carefully pack the items in protective bubble wrap, or similarly suitable packaging. Please do not use the product box as outer packaging and note that we will deduct the cost of any returned items damaged from any amount refunded to you.

When returning goods (except when goods are faulty or damaged), the customer will carry the cost of restocking the goods. The restocking charge will be calculated on a job by job basis. The customer will be subject to a collection charge where applicable. In the unlikely event that any goods are damaged on arrival please notify us immediately via email to mailto:store@stroyko.bg and no later than 24 hours after the goods have been delivered. Failure to do this may result in the damaged goods not being exchanged for replacements.

Please note that, excluding cases of faulty or damaged, once opened and or used, products cannot be returned to us. For any item incorrectly ordered by a customer and delivered to site, the customer will cover the full cost of its delivery and return. To help us process an exchange, refund or credit note when returning goods, we would be grateful if you could supply details of your order number, name, date of order. If you wish for STROYKO Commerce to collect your returns, you may be charged a collection and restocking charge unless goods are damaged or faulty.