I / SUBJECT

Art. 1 / These general conditions regulate the relations between "Stroyko Commerce" Ltd., with EIK: 107550599 and the users of the website and the online store located at https://stroyko.bg

II / DEFINITIONS AND ABBREVIATIONS USED

We "STROYKO COMMERCE Ltd.", "THE COMPANY" means "Stroyko Commerce" Ltd. with registered office and management address: Gabrovo, Stoletov Blvd. No. 135, EIK 107550599, tel.: VAT ID BG 107550599, e -mail: stroyko@stroyko.bg, company - owner of the Construction Exchange "Stroyko Commerce", with address: Gabrovo 5302, 15 Gen. Nikolov St. and the online store at https://stroyko.bg;

• "CPA" means the Consumer Protection Act;
• "SITE" - means the website located at https://stroyko.bg
• "ACCOUNT", "PROFILE" - means an account registered at https://stroyko.bg
• "ONLINE STORE", "ELECTRONIC STORE" - means the virtual store located at https://stroyko.bg providing the possibility to purchase goods via the Internet.
• "USER" - means a person using the functionalities of the site.
• "BUYER" – means a person who makes a purchase of goods from the online store.
• "USER" – means a user within the meaning of the Consumer Protection Act ("CPA").
• "PERSONAL DATA" – means personal data within the meaning of the Act on the Protection of Personal Data and European Legislation ("DPA").
• "CARD ON DELIVERY" – means cash on delivery within the meaning of the Postal Services Act ("ZPA").
• "GENERAL TERMS & CONDITIONS" – means the present general terms and conditions. By clicking on any link, button or application on the site, with the exception of the link pointing to these general conditions, you expressly and unconditionally agree to the present general conditions for the use of the site and the online store.

III / PRICES

Art. 2 / All prices presented on the website/online store are in Bulgarian leva and are valid only at the time of their publication, as Stroyko Commerce Ltd. reserves the right to change them at any time without warning.

Art. 3 / Prices for online orders confirmed by Stroyko Commerce Ltd. are final and not subject to change.

Art. 4 / The prices of goods presented on the website/online store are final and include all taxes and fees without the cost of delivery. The due price for delivery of the order, if such is due, is calculated based on the specified delivery address, the type and/or weight and size of the goods included in the order, and is further specified with the buyer.

Art. 5 / The decoration (if any) is not included in the price.

IV / REGISTRATION

Art. 6 / The site can be viewed without registration. Registration is required only for the use of certain functionalities of the site and is absolutely voluntary and free of charge. To register you must be 18 years of age and complete a registration form.

Art. 7 / In the event that you do not wish to register an account, you have the option of shopping as a guest, and the data provided in this case are processed only for the purposes of executing the specific order and are not stored for your subsequent orders.

Art. 8 / Only goods that the system allows to be added to the shopping cart (list of purchases) can be purchased from the online store. All information about the goods presented on the site, including, but not limited to, technical characteristics, warranty conditions, method of use, etc., is provided by the manufacturer, respectively by the importer of the relevant goods, as Stroiko Commerce Ltd. does not bear any to be liable in case of false, incorrect or inaccurate information presented, true information presented in a misleading way, discrepancy between the presented and the actual situation, typographical errors.

Art. 9 / The photos of goods published on the site are illustrative. There may be a discrepancy with the actual parameters.

V / ORDERS

Art. 10 / Orders can only be placed by users who have accepted the general conditions.

Art. 11 / To place an order it is necessary to fill in and send the request form. After completion of the order, the User will receive from Stroyko Commerce Ltd. an email confirming the order and containing data about the order. Our operator will contact you to process and finalize your order, specifying the goods, quantities, transport, payments, etc.

Art. 12 / Submitting the order form without being processed and finalized by a merchant operator does not automatically save the item in our system.

VI / PAYMENT

Art. 13 / Payment is made only in Bulgarian leva, and the final amount of the order made by you can be seen in the order form. The final price of an order is formed as a sum of the price of the ordered products and the price of delivery. If you have requested an invoice and filled in the necessary details when ordering, you will receive it when you receive your order. When shopping in the electronic store for building materials, you will have the opportunity to choose your preferred payment method:

A. / On site, in the store "Stroyko Commers" stock exchange", located at the address: Gabrovo, 5302, Gen. Nikolov Str. No. 15 (near the Fire Station).

With this method of payment, after receiving an offer from "Stroyko Komers" Ltd. at the e-mail address specified by you, it must be realized and paid for in cash or with a bank card on site at the above-mentioned "Stroyko Komers" retail outlet Ltd. The goods will then be delivered according to the delivery method you have chosen.

B. / Cash on delivery:

 Through "cash on delivery", upon delivery, the buyer receives from the courier a receipt and an invoice, in case the user is a legal entity, which indicates the ordered goods, the sales price due for them, as well as the delivery price, cash on delivery fee. The buyer transfers to the courier an amount equal to the total value (including the price of the goods, the cost of delivery, the cash on delivery fee) indicated in the invoice, which is noted in the delivery receipt (certifying the handover of the goods indicated in the receipt by the courier of the buyer) which serves as a receipt. By signing the acceptance-handover protocol, the buyer authorizes the courier to hand over on his behalf and at his expense to the COMPANY the amount representing the sales price of the delivered goods.

C. / By bank transfer:

When generating an order with payment by bank transfer, we send you to the e-mail address (email) you specified a proforma invoice, on which payment should be made within 5 (five) working days of sending and. Only after the amount is confirmed as received and the bank account of Stroyko Commerce Ltd. is verified with the corresponding amount, Stroyko Commerce Ltd. delivers the ordered goods. In case of non-fulfillment of the previous sentence, Stroiko Commerce Ltd. reserves the right to cancel the order generated by the customer.

D. / Online payment by debit or credit card: 

When generating an order with online payment by debit or credit, we send you to the e-mail address (email) you specified a confirmation of the received order, together with a link (reference) to make the payment. 

VII / DELIVERY 

Art. 14 / Stroiko Commerce Ltd. delivers goods ordered from the online store, both with its own transport and through subcontractors, only to addresses on the territory of the Republic of Bulgaria. The cost of delivery is not included in the price of the product. The Company reserves the right to change the subcontractor performing the delivery without being obliged to inform the User in advance, as long as this does not affect the price and delivery time.

Art. 15 / The receipt of the goods takes place only after the buyer has signed a document certifying its receipt and delivery.

Art. 16 / Methods of delivery

 Transport with a subcontractor (ECONT) – the delivery of goods is according to the terms of delivery of the subcontractor. The courier delivery price is calculated when placing your order and can be seen in the proforma invoice sent by the merchant. 

Use of Stroiko Commerce OOD's own transport - The price for delivery of goods ordered through the online store is visualized in a request format on the site. When ordering oversized cargo, the delivery time and price are specified between the parties after our consultant contacts the customer by phone to process and finalize the order. The price for delivery of the ordered goods is paid by the User and is formed depending on the type and size of the goods, its weight, the delivery address and the number of items in the order.

Art. 17 / The goods are delivered as standard - by hand against a signature, and for larger shipments (determined at the discretion of the person making the delivery) the following additional conditions apply:

The delivery address specified by the customer must be accessible via an asphalt or paved road, and the delivery is made to the place closest to the delivery address specified by the customer, which, according to the judgment of the driver of the vehicle making the delivery, allows for an unhindered and safe parking and unloading. The goods are handed over and received by the vehicle with which the delivery is made, as indicated in the previous sentence.

Unloading is not included in the service. Unloading is organized and carried out entirely by and at the expense of the customer, and should begin immediately after receiving the goods and be carried out for the time normally required to unload the relevant type of goods.

In the event of impossibility or difficulty in personally delivering the recipient, the parcels are delivered to third parties as follows: 1. for a business address - to a person with a workplace at the address, noting the name and position/department of the person who received the parcel; 2. for a home address - of a member of the household, noting the name of the person who received the shipment and his relationship with the recipient.

Upon receipt of the goods, the customer or a third party signs the documents accompanying the shipment. Anyone who is not the holder of the order is considered a third party a (the application), but accepts the delivered goods and is at the address specified by the customer.

In case of impossibility to deliver the shipment, through no fault of Stroyko Commerce Ltd./ the courier (in the event that there is no one at the address specified by the user within the agreed delivery period), the merchant is released from the obligation to deliver the goods requested by the user.

Art. 18 / Stroiko Commerce Ltd. / The courier is not responsible for failure to fulfill an order in cases where the buyer has provided false, incomplete and/or inaccurate personal data, including when he has provided an incomplete, inaccurate or fictitious address.

VIII / AGREEMENT

Art. 19 / The contract for distance sales between Stroiko Commerce Ltd. and the buyer is considered concluded after confirmation of the given order by Stroiko Commerce OOD, which takes place after receipt of order confirmation to the e-mail address specified by the buyer ( email). The contract is concluded in Bulgarian.

IX / OVERVIEW OF THE GOODS. COMPLAINTS

Art. 20 / Upon receipt of the goods, the buyer or a third party authorized by him is obliged to immediately inspect them carefully. If the inspection reveals obvious defects, the absence of any of the accompanying accessories and/or any of the documents required by Bulgarian legislation, the customer is obliged to sign a damage report in the presence of the courier and immediately notify our sales associate at national phone number 066801558 or e-mail: store@stroyko.bg. 

Art. 21 / Upon acceptance of the shipment by the User without comments, all and any claims for obvious defects, the absence of any of the accompanying accessories and/or any of the documents required by Bulgarian legislation are unfounded and as such should not be satisfied . 

Art. 22 / In the event that a damage report is not prepared and signed in the presence of the courier upon receipt of the shipment and/or our sales associate is not immediately notified by national telephone number 066801558 or by e-mail: store@stroyko.bg, the User loses his right to bringing the detected external visible defects into compliance with the sales contract and it is considered that the delivery has been duly completed.

Art. 23 / If the merchant finds a defect in the consumer goods as a result of the transportation, the consumer is notified by phone, after which the parties set a new deadline for delivery and handover of the goods depending on the circumstances. If the trader does not deliver and hand over the goods within this additional period, the consumer has the right to cancel the contract. 

Art. 24 / Complaints of goods purchased through the online store are carried out according to the rules of PPE (only for consumers) and/or in accordance with the terms and conditions of their commercial guarantee. Any product that does not meet the customer's request is subject to a complaint. The customer can refuse it as soon as it is received by the courier and not accept it from him. In the event of a clear discrepancy between the goods received and the requested, contact us immediately. The discrepancy is checked against the product name in the request and the product name the customer received. Upon detection of such an error, the customer returns the product at the expense of Stroiko Commerce Ltd. and the correct one is sent to him at the expense of Stroiko Commerce Ltd.

Art. 25 / Address for complaints: Gabrovo, 5302, "Gen. Nikolov" No. 15, Stroyko Komers Building Exchange, national phone number 066801558, or e-mail: store@stroyko.bg.

X / STATUTORY WARRANTY. INFORMATION FOR USERS. ALTERNATIVE DISPUTE RESOLUTION.

Art. 26 / The merchant offers a warranty document to his customers for a given purchased item, if such a document is provided by the manufacturer of the item. The document describes: address and phone number of the authorized service centers of the purchased product, the warranty conditions of the respective service centers or manufacturers, warranty period of the product purchased by the user/customer. Only the original warranty cards with which the goods were received are valid in the service centers. In addition to the warranty card, in many cases a receipt and/or invoice for the purchase is required to honor the warranty. The customer is obliged as a conscientious citizen to keep all documents and packaging accompanying the goods. The warranty is not fulfilled for defects caused by improper use of the product contrary to the instructions in the warranty and the technical characteristics of the product. 

Art. 27 / Alternative dispute resolution for EU citizens: 

Authority for alternative dispute resolution within the meaning of Art. 181n, para. 4 of the PPE are the conciliation commissions of the Consumer Protection Commission, with address:

Sofia 1000, Slaveykov Square 4A, phone: 0700 111 22, www.kzp.bg

Art. 28 / In the event of a dispute related to an online sale, the user can also use the website of the European Commission for online dispute resolution (ORS).

XI / WAIVER OF CONTRACT

Art. 29 / Based on Art. 50 of the EPA, a buyer who has the status of a consumer within the meaning of the EPA within 14 days of delivery has the right , without owing compensation or penalty and without stating a reason, to withdraw from the concluded contract by returning the ordered goods under the following conditions:

The user must inform "Stroyko Commerce" OOD in advance in writing at the email address: store@stroyko.bg, that on the basis of Art. 50 of the Civil Code renounces the contract, by necessarily indicating a bank account to which the price paid by him for the returned goods will be reimbursed.

The goods must be returned personally by the user or by a person authorized by him (with a written power of attorney with a notarized signature) to the Construction Exchange "Stroiko Komers", with the address: Gabrovo, 5302, Gen. St. Nikolov No. 15, or returned by courier.

The right of refusal can only be exercised if the user has presented to Stroiko Commerce OOD the goods in their original packaging in a preserved commercial form, all accessories, accessories, documents and the original receipt/invoice for the purchase.

All transport and other costs of returning the goods are entirely at the user's expense. Until the return of the goods by the user to Stroiko Commerce OOD, the risk of accidental loss or damage is borne entirely by the user.

Art. 30 / Form for exercising the right to withdraw from the distance contract, you can fill in ONLINE or download from HERE and send to us in writing.

Art. 31 / In the case of exercising the right of withdrawal from a distance contract, the user must send or hand over the goods back to Stroiko Commerce OOD no later than 14 days from the date of receipt of the goods.

Art. 32 / The right of refusal does not apply in the following cases:

for the delivery of goods and provision of services, the price of which depends on the fluctuations of the financial markets, which the trader is unable to control;

• for the delivery of goods made according to the user's requirements or according to his individual order;
• for the delivery of goods which, due to their nature, are consumable, or cannot be returned, or are subject to rapid spoilage, or there is a risk of their quality characteristics deteriorating;

XII / CONFIDENTIALITY AND PROTECTION OF PERSONAL DATA POLICY

Art. 33 / Stroiko Commerce Ltd. collects and uses personal data solely for the purposes of fulfilling contracts for the supply of goods and services, guaranteeing their protection in accordance with the Privacy and Protection of Personal Data Policy. 

XIII / COOKIES

Art. 34 / "Stroiko Commerce" OOD uses "cookies" in its activity in compliance with its Policy on the use of cookies.

XIV / OTHERS

Art. 35 / Stroiko Commerce Ltd. undertakes to provide only the services presented on the site, in the manner in which they are presented. 

Art. 36 / The provision of information on the site, by e-mail and/or by telephone by our sales associates, as well as all actions in connection with making registrations, inquiries, orders and others are carried out in the Bulgarian language. 

Art. 37 / All information presented on the site, including, but not limited to, design, availability, prices and location of the goods, is valid only and only at the time of its presentation, and Stroiko Commerce Ltd. reserves the right to change it at any time without warning . It is the user's responsibility to check the terms of use of the site, as well as the presented information on prices, availability, etc., in order to be promptly informed in the event that any changes have occurred. In any case, the change has effect going forward and does not affect orders confirmed by Stroiko Commerce OOD before its execution. In the event that further approval is required from our side it should be given; otherwise, regardless of confirmation of the order, it will be considered invalid. 

Art. 38 / Stroiko Commerce Ltd. is not responsible for the content and safety of sites to which links published on this site refer. Clicking on such links and using sites to which the links refer is done entirely at your own risk and responsibility. In the cases where this is necessary, the users of the site undertake to provide correctly and completely the data required by them.

Art. 39 / For incorrect users, access to the resources of the site and the online store will be blocked. Accounts of users who violate the terms of use of the site and the online store, as well as accounts of users who use them not for their intended purpose, will be deleted.

Art. 40 / The provisions of the legislation in force in the Republic of Bulgaria shall apply to matters not settled in the present general terms and conditions.

Art. 41 / All disputes regarding the interpretation and implementation of these general terms and conditions and the interpretation and implementation of contracts for distance sales of goods ordered from the online store will be resolved by agreement, and in the event of failure to reach such an agreement, the dispute will be referred for resolution by the competent court, in accordance with Bulgarian legislation. 

XV / UPDATE

Art. 42 / N the present general conditions were adopted on 08/20/2020. and enter into force from the date of their publication on https://stroyko.bg. Stroiko Commerce OOD may periodically update these General Terms and Conditions. When the Site changes, a notice and the updated General Terms and Conditions will be published.